Patient Safety & PSIRF Courses
A Systems Approach to Learning for those Leading Patient Safety Responses
An immersive 2-day workshop intended for those leading learning responses (NHSE lot 4a). Using a mix of healthcare and non-healthcare examples to reinforce the learning goals, we cover an introduction to systems thinking and human factors, investigation methodology including SEIPs and observations to establish work-as-done, analysis techniques, writing reports with evidence based findings and making sustainable, systems based recommendations. The jewel in the crown is the module covering the theory of investigative interviews and a morning given over to the opportunity to practice the skills in a scenario based simulation with feedback and advice from people who have practical experience of the techniques! The workshop can be delivered on-site or on-line.
Summary of content:
- Overview of changes from SIF to PSIRF including the required competencies
- An introduction to systems thinking
- Planning an investigation and the inter-relationship with duty of candour and the Coroner
- Effective information gathering and an introduction to SEIPS and observations using case studies to practice the practical application.
- Compassionate engagement with those affected by safety incidents. Interview theory and practical, scenario based interview training for all delegates to exercise the use of the PEACE model.
- Translating the skills to other methods of learning from people in groups including huddle and AAR.
- The impact of investigations & language on Just Culture
- Evidence led analysis techniques and the development of findings and systems based recommendations
- Effective report writing and using the new NHS PSII template.
