An interactive 1-day workshop (9am-5pm) intended for those conducting learning reviews or supporting PSI investigations. Using a mix of healthcare and non-healthcare examples to reinforce the learning goals, we cover an introduction to systems thinking and human factors, investigation methodology including SEIPs, analysis techniques, writing reports with evidence based findings and making sustainable, systems based recommendations. Can be delivered on-site or on-line.
Summary of content:
- Overview of changes from SIF to PSIRF including the required competencies
- An introduction to systems thinking
- Planning an investigation and the inter-relationship with duty of candour and the Coroner
- Effective information gathering and an introduction to SEIPS and observations using case studies to practice the practical application.
- Compassionate engagement with those affected by safety incidents. Introduction to methods of learning from people in groups including huddle and AAR.
- The impact of investigations & language on Just Culture
- Evidence led analysis techniques and the development of findings and systems based recommendations
